Our Patient Advocacy program is designed to help patients and their families with navigating the complex healthcare system. We educate patients and assist them with understanding their health insurance, benefits, claims, appeals, research alternative treatments, second opinions, preparing for appointments, transition of care from the hospital to homecare, and communicating effectively with their healthcare providers. We provide a supportive environment through active listening, empathy, and compassion by building trust and rapport for their overall well-being and recovery. We aim to transform the way patients view healthcare by enhancing their experience through personalized care and increased communication. We proactively support patients to gain access to care and improve healthcare outcomes. Our goal is to make communication between the patient and the provider easier and more effective, and ensure patients feel heard and understood. We believe that when patients are enabled to take an active role in their healthcare management the result is optimal patient outcomes. We believe that when patients are enabled to take an active role in their healthcare management the result is optimal patient outcomes. Social determinants of health influence an individual’s health and well-being therefore we assess non-medical factors that may impede a successful healthcare journey (safety, transportation, housing, finances, food, etc). Independent Patient Advocates work to ensure that patients make informed, autonomous decisions about their care. 

 

Additionally, an initial first consultation is FREE. Most advocacy services are covered by insurance however, there is a discounted rate for patients that are self-pay.

Services provided include……………….